Back to Home
Legal Document

Privacy Policy

This Privacy Policy outlines how Hit it Holidays collects, uses, and protects your personal information in accordance with applicable data protection regulations.

Last Updated: November 2024

1. Introduction

At Hit it Holidays ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website twaio.co.uk or use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for an account or make a booking
  • Subscribe to our newsletter or marketing communications
  • Contact us with inquiries or requests
  • Participate in surveys, promotions, or events

Contact Information

  • • Full name
  • • Email address
  • • Phone number
  • • Mailing address

Booking Information

  • • Travel preferences
  • • Accommodation details
  • • Dietary requirements
  • • Emergency contacts

Payment Information

  • • Billing address
  • • Payment card details
  • • Transaction history

Technical Data

  • • IP address
  • • Browser type
  • • Device information
  • • Usage patterns

3. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

Service Provision

Processing bookings, managing reservations, and delivering travel services

Communication

Responding to inquiries, providing customer support, and sending booking confirmations

Payment Processing

Facilitating secure payment transactions and maintaining financial records

Service Improvement

Analyzing usage patterns to enhance our website functionality and user experience

Marketing Communications

Sending promotional materials and newsletters (with your explicit consent)

Legal Compliance

Meeting regulatory obligations and responding to lawful requests from authorities

4. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Standard Retention Periods:

  • Active Customer Data: Retained for the duration of your relationship with us plus 7 years for tax and legal compliance
  • Marketing Preferences: Retained until you withdraw consent or request deletion
  • Transaction Records: Retained for 7 years in accordance with financial regulations
  • Technical Data: Retained for 12-24 months for analytics and security purposes

Important: When your personal information is no longer required, we will securely delete or anonymize it in accordance with data protection regulations. You may request deletion of your data at any time, subject to legal retention requirements.

5. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right of Access

Request copies of your personal data

Right to Rectification

Correct inaccurate or incomplete information

Right to Erasure

Request deletion of your personal data

Right to Restrict

Limit how we use your information

Right to Object

Object to certain types of processing

Right to Portability

Transfer your data to another service

How to Exercise Your Rights:

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days of receipt.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use:

Essential Cookies

Required for basic website functionality and cannot be disabled

Performance Cookies

Help us understand how visitors interact with our website by collecting anonymous information

Functionality Cookies

Remember your preferences and provide enhanced features

Marketing Cookies

Track your browsing activity to display relevant advertisements (requires your consent)

Cookie Management: You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.

7. Security

The security of your personal information is of paramount importance to us. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security audits and vulnerability assessments
  • Access controls and authentication protocols
  • Employee training on data protection practices

Disclaimer: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain and improve our security practices.

8. Data Protection Officer

If you have any queries or concerns regarding the processing of your personal information, please contact our designated Data Protection Officer:

Company Name

Hit it Holidays

Data Protection Officer

Miles Bromilow

Email Address

[email protected]

Phone Number

+44 7307 678432

We are committed to resolving complaints about our collection or use of your personal information. If you believe that we have not complied with applicable data protection laws, you have the right to lodge a complaint with your local data protection authority.

Questions About Privacy?

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.